"I imagine people usually write a letter when they have a complaint of concern about services provided. However, I wanted to take the opportunity to let you know how much we appreciated your care specialist, Cherrell, and the care she provided for Aunt Frances during her last hours. My Aunt passed away from cancer about a week and a half ago. My wife and I both felt that your staff exhibited a great deal of compassion and competence, which provided us with a sense of comfort when we could not be with Frances ourselves."